Customer Complaint Procedure at PHH Solicitors

Unhappy with the service you have received?

PHH Solicitors pride ourselves on providing a high-quality legal service and client satisfaction. If we do get things wrong, then you have the right to complain. We will make every effort to resolve any disputes quickly, efficiently and amicably.

Should you wish to make a formal complaint, please do so in writing indicating the PHH Solicitors office you attended and the Solicitor who dealt with your case.

Our office addresses are:

Cleveleys
York House
1 York Avenue
Thornton-Cleveleys
FY5 2UQ

Fleetwood
25 Poulton Street
Fleetwood
FY7 6LP

If you are not satisfied with our final response you may also refer your complaint to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007 which deals with legal services complaints.

You must usually refer your complaint within six months from our final written response to your complaint and within six years of the act or omission about which you are complaining (or within three years of you becoming aware of it).

Generally, the Legal Ombudsman deals with complaints relating to acts or omissions that happened after 5 October 2010.

The Legal Ombudsman contact details are:

Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ